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Virtual reality (VR) and augmented reality (AR) technology have been making waves in the consumer market for a few years, with applications ranging from video gaming to home design. However, the impact of VR/AR technology on the business-to-business (B2B) industry needs to be noticed more. This article explores how VR/AR technology is being used in the B2B industry and what the potential impact of this technology could be.

How VR/AR technology is being used in the B2B industry

There are several ways in which VR/AR technology is being used in the B2B industry. 

One of the main applications is in training and onboarding new employees. VR/AR technology allows companies to create immersive training experiences that are both engaging and effective. For example, VR training simulations can teach employees how to operate heavy machinery or perform hazardous tasks in a safe and controlled environment. This saves companies the cost and time of training employees in the real world and ensures that they receive consistent and high-quality training.

Pro Tip 

According to a report by MarketsandMarkets, the VR/AR market in the B2B industry is expected to reach $18.8 billion by 2022, with a compound annual growth rate of 63.3% from 2017 to 2022.

Another way VR/AR technology is used in the B2B industry is for product demonstrations and presentations. Companies can create virtual or augmented reality versions of their products, allowing potential customers to experience and interact with them in a way that is impossible with traditional marketing materials. This can be especially useful for companies that sell complex or high-tech products, as it allows customers to fully understand and appreciate the features and benefits of the product.

Lastly, VR/AR technology is used in the B2B industry to facilitate virtual meetings and events. With the rise of remote work, companies increasingly turn to virtual conference platforms to host meetings and events. VR/AR technology can enhance these virtual events by allowing attendees to feel as though they are physically present in the same room as the speaker or presenter. This can be especially helpful for companies with a global presence and the need to bring employees from different locations together for meetings.

Potential impact of VR/AR on the B2B industry

1. Changes in how products and services are marketed and sold: 

With the ability to give virtual tours and demonstrations, companies can reach a wider audience and make a stronger impact on potential clients. This shift towards virtual marketing and sales strategies may also decrease the need for physical trade shows and events.

2. Increased use of virtual meetings and events: 

VR/AR technology allows for a more immersive and interactive experience at virtual events, increasing their popularity. This saves time and resources and allows for a more diverse range of attendees, as geography is no longer a barrier.

3. Improved collaboration and communication between team members: VR/AR technology allows for creating virtual workspaces where team members can work together in a shared virtual environment. This improves collaboration and communication, as team members can work together more efficiently and effectively, regardless of location.

Pro Tip

 It can increase customer engagement and satisfaction. According to a study by PwC, 56% of consumers who have experienced VR/AR marketing reported an increase in brand loyalty, and 73% said it improved their overall brand experience. This highlights the potential for VR/AR to enhance the customer experience and drive business growth through increased loyalty and customer retention.

Challenges of integrating VR/AR in the B2B industry

Despite the potential benefits of VR/AR technology, there are also challenges to integrating it into the B2B industry.

1. Cost and accessibility of VR/AR technology 

One of the main challenges is the cost and accessibility of the technology. VR/AR equipment can be expensive, and not all companies will have the budget or resources to invest in it. Additionally, not all employees may have access to the necessary hardware or software to use VR/AR technology, which can create barriers to its adoption.

2. Training employees on how to use VR/AR 

Another challenge of integrating VR/AR technology in the B2B industry is training employees on how to use it. While VR/AR training can be an effective way to onboard new employees, it is also important for companies to ensure that all employees are familiar with the technology and know how to use it effectively. This may require additional training and resources, which can burden companies.

3. Ensuring data security and privacy in virtual environments

Finally, there are concerns about data security and privacy in virtual environments. As VR/AR technology becomes more prevalent in the B2B industry, companies must ensure that sensitive data is protected and that virtual meeting spaces are secure. This will require the development of new protocols and policies to ensure that virtual environments are as secure as their physical counterparts.


In conclusion, the introduction of VR/AR technology in the B2B industry can revolutionize how products and services are marketed and sold, as well as how teams collaborate and communicate. While there are challenges to integrating VR/AR technology, the benefits it can provide in terms of cost savings, improved efficiency, and enhanced customer experiences make it worth considering for companies in the B2B industry. In the future, we expect to see more and more companies adopting VR/AR technology to stay competitive and meet the changing needs of their customers.